For the first 30 days after receiving your new area rug we will gladly EXCHANGE your rug and give you a 110% Store Credit towards the purchase of a new area rug. Guidelines for return:

• Area Rug must be in like new condition without wear, staining, or damage.
• Customer is responsible for return shipping charges.
• All returns must include a Return Authorization number.
• Customer must reselect within 90 days after receiving store credit.
• 110% Store Credit Example: If you originally purchased a new area rug for $600.00 360Rugs will give you a credit for $660.00 towards the purchase of a new area rug.

Please contact our customer service department at 1-888-670-3360 to receive a return authorization form. Our customer service team will walk you through the entire process from start to finish.